Pricing Plans

Home Pricing Plans

Simplified Pricing, Empowered Choices

Just as Cynthia Systems ensures effortless integration, our transparent pricing structure removes complexities, enabling businesses to move forward with clarity, confidence and ease.

Core

Small Businesses

£150.00

£0.01 per search

  • 99.99% availability
  • Up to 100 searches per
    second
  • Up to 10,000 products
  • £100 per catalogue update
  • 9 am - 6 am all support
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Professional

Medium Businesses

£350.00

£0.001 per search

  • 99.999% availability
  • Up to 1,000 searches per second
  • Up to 100,000 products
  • £150 per catalogue update
  • 24/7 technical support
Schedule a Demo

Enterprise

Large Businesses

£750.00

£0.0001 per search

  • 99.9999% availability
  • Up to 10,000 searches per second
  • Up to 1 million products
  • £350 per catalogue update
  • 24/7 all support
Schedule a Demo

Straightforward Pricing Guide

Embrace Cynthia Systems' ethos of simplicity in both AI and our pricing model, designed to guide businesses without overwhelming them.

What pricing plans does Cynthia Systems offer?
Cynthia Systems offers three distinct plans to cater to businesses of all sizes: Core for small businesses at £150.00 per month, Professional for medium-sized businesses at £350.00 per month, and Enterprise for large businesses at £750.00 per month. Each plan varies in features such as request rates, availability, and support.
How does the per-request pricing work?
Depending on your chosen plan, you'll be charged a specific rate for every request made. The Core plan charges £0.01 per request, the Professional plan at £0.001, and the Enterprise plan at just £0.0001 per request.
Is there a difference in availability across the plans?
Yes, each plan offers a different level of availability to match your business needs. The Core plan provides 99.99% availability, the Professional bumps that up to 99.999%, while the Enterprise offers an impressive 99.9999% availability.
How many requests per second can I make on each plan?
The maximum request rates differ by plan. Core allows up to 100 requests per second, Professional accommodates up to 1,000, and Enterprise can handle a robust 10,000 requests per second.
What kind of support can I expect with my subscription?
Our commitment to support varies with each plan. Core users receive support from 9 AM to 6 PM. Professional subscribers benefit from 24/7 technical support, while Enterprise subscribers enjoy round-the-clock general support to ensure smooth operations at all times.
What kind of data does Cynthia Systems collect from my usage?
Cynthia Systems collects and analyzes data relating to the provision, use, and performance of the Services. This helps us improve our offerings and ensures the best experience for our users.
Will my data be kept confidential?
Yes, your data is treated with the utmost confidentiality. While we use customer data to improve our services, we aggregate it with data from other users. It's structured in a way that individual transactions or identities cannot be discerned. Rest assured, your privacy is paramount to us.
How often is scheduled maintenance, and will I be notified?
Scheduled maintenance is between 9 PM to 3 AM UTC. While this is the standard window, any changes or expansions to this time will be communicated to you at least a day in advance. For unscheduled maintenance, we will make commercially reasonable efforts to inform you ahead of time.
What happens if there's an unexpected downtime?
In the rare event of downtime lasting more than an hour, you'll be eligible for a service credit. For every 30 consecutive minutes of downtime, we credit 5% of your Services fees. To claim this, notify us within 24 hours of the downtime occurrence. There's a cap on claims, ensuring credits don’t exceed one week of Services Fees in a calendar month.
How does technical support vary across plans, and how do I contact them?
Core Plan: Support is available from 9:00 a.m. to 6:00 p.m. Pacific time. Professional Plan: For general queries, support is available between 9:00 a.m. and 6:00 p.m. Pacific time. However, in case of interruptions in service, we offer 24/7 emergency support. Enterprise Plan: Customers receive dedicated 24/7 direct support. For all support inquiries, please reach out to us at support@cynthiasystems.com.
How does the Cynthia Systems referral program work?
Cynthia's innovative referral program provides you with a unique referral link when you subscribe. If someone subscribes to Cynthia using your referral link, you'll receive 10% of all revenue from their subscription for as long as you remain a Cynthia customer. It's our way of saying "thank you" for sharing Cynthia with your network!
Can I get a discount for paying my invoice early?
Absolutely! We value prompt payments. If you pay your invoice within 10 days of receiving it, we offer an Early Payment Discount (EPD) of 2%. For instance, a 2/10 EPD means you'll get a 2% discount if you settle the invoice within 10 days.
How do I make a payment for the services?
For recurring payments, we utilize Stripe as our payment platform. For one-time transactions, you can use credit or debit cards, Apple Pay, or Google Pay.
What happens if I miss a payment or if my payment is overdue?
If any account is overdue by 30 days or more, we reserve the right to suspend the provision of services until the account is settled. Always ensure to address payment issues promptly to avoid service interruptions.
I believe I've been billed incorrectly. What should I do?
If you think there's an error in your billing, please reach out to our customer support department within 30 days from the closing date on the billing statement where the error appeared. We'll investigate and make necessary adjustments or credits.

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